Sheikh Nazmul Islam

About Me

I am a Data enthusiast currently pursuing a Master's in Informatics. With a solid background in Computer Science & Engineering, I thrive on solving intricate hardware and software issues, prioritizing data security, and boosting user productivity. My history of delivering exceptional technical support and my unwavering commitment to continuous learning drive my passion for the tech industry. Beyond the digital world, I find joy in staying active, exploring cutting-edge technologies, and fostering innovation.

Education

• Master's in Informatics

  Czech University of Life Sciences Prague

  February 2023 - Current

• Master's in Smart Energy Systems

  Ansbach University of Applied Sciences

  February 2024 - Current

• B.Sc. in Computer Science & Engineering

  Britannia University

  August 2014 - January 2019

Experience

• IT Support Analyst

  MudiiMart, Cumilla, Bangladesh

  May 2019 - November 2022

  • Identified and resolved hardware and software issues.
  • Managed support requests efficiently.
  • Maintained accurate records of technical issues and solutions.
  • Promoted and upheld security protocols.
  • Assisted remote users and provided user education.

• Customer Service Representative

  BREB, Cumilla, Bangladesh

  May 2016 - January 2019

  • Assisted with electricity-related inquiries and billing.
  • Resolved discrepancies and provided basic technical support.
  • Coordinated service setups and disconnections.
  • Advised on energy-efficient practices.

• Transport Specialist

  Amazon, Prague, Czech Republic

  October 2023 - January 2024

  • Route planning and optimization.
  • Freight management and coordination.
  • Compliance and regulation adherence.
  • Cost management and budgeting.

Skills

• Software & Hardware Troubleshooting
• Problem Solving
• Analytical Thinking
• Critical Thinking
• Team Work
• Ethical Conduct
• Vendor and Resource Management
• SQL
• Database Management
• Python Programming
• AWS - Amazon Web Services
• English - Professional Working Proficiency

Contact

Phone: +420 723 486 384

Email: sheikhnazmulislam@gmail.com

Address: Nürnberger Str. 38G, 91522 Ansbach, Germany